Samamenag collects various types of personal data solely for the purpose of providing safe, efficient, and effective services to our players. We only collect data that is strictly necessary and do not gather excessive information unrelated to platform operations.
Data you provide directly:
Data collected automatically:
Every piece of data we collect has a clear and legitimate purpose. Samamenag does not use your personal data for purposes beyond those stated here without first obtaining your consent.
The processing of your personal data by Samamenag is carried out on one or more of the following legal bases in accordance with Malaysia's PDPA 2010:
Samamenag does not sell, rent, or trade your personal data to any third party for their marketing purposes. Your data is only shared in the following limited situations:
All third parties we work with are required to sign strict data processing agreements and must comply with the security standards set by Samamenag.
Samamenag retains your personal data only for as long as necessary for the original processing purpose or as required by law. The following table provides an overview of key data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For as long as the account is active | Ongoing account management |
| Financial transaction records | 7 years | AML legal requirements |
| KYC Documents | 5 years after account closure | Financial regulatory compliance |
| Game activity logs | 3 years | Dispute resolution |
| Support communication records | 2 years | Service quality control |
| Non-essential cookie data | 30 days – 2 years | User preferences |
Once the retention period expires, data will be securely deleted or permanently anonymized so it can no longer be linked to your identity.
Samamenag invests seriously in security infrastructure to ensure your personal data is always protected from unauthorized access, loss, or misuse.
While Samamenag takes all reasonable steps to protect your data, no system in the world is 100% fully secure. You also play an important role in your own data security by keeping your password confidential and enabling 2FA in your account settings.
Samamenag uses cookies and similar tracking technologies to enhance platform functionality, understand how players use our services, and improve the overall user experience.
You can manage or block certain cookies through your web browser settings. Please note that blocking essential cookies may affect the core functionality of the Samamenag platform.
As a Samamenag user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010. We respect and facilitate the exercise of these rights:
In operating its services, Samamenag uses servers and technology infrastructure that may be located outside Malaysia. Any transfer of personal data to another country is carried out only under the following conditions:
We ensure that the same level of protection is applied to your data regardless of where it is physically processed.
Samamenag strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect any personal data from children or minors below the stipulated age limit.
If we find that personal data of a minor has been collected without our knowledge, such data will be deleted immediately and the associated account will be closed. If you are a parent or guardian and discover that your child has registered a Samamenag account, please contact our support team immediately for appropriate action.
Samamenag reserves the right to update this Privacy Policy from time to time in line with changes in law, industry practices, or how we handle data. Any material changes will be communicated to players via registered email or in-platform notification at least 14 days before taking effect.
The "Updated" date at the top of this page reflects the latest version of the Privacy Policy currently in effect. We encourage you to review this page periodically so you remain informed about how we protect your data.
Samamenag has appointed a Data Protection Officer responsible for ensuring compliance with the PDPA and this Privacy Policy. If you have any enquiries, complaints, or wish to exercise your data rights, you may contact us through the following channels:
All privacy-related complaints will be thoroughly investigated and you will receive a response within the stipulated timeframe. If you are not satisfied with our response, you have the right to refer your complaint to the Personal Data Protection Commissioner of Malaysia.
Under Malaysia's PDPA, you have the following rights regarding the personal data we hold.
You have the right to know what personal data we hold about you and how it is used. Request a copy of your data at any time.
If your data is inaccurate or outdated, you have the right to request a correction or update free of charge through your account or customer support.
You may request the deletion of your personal data when it is no longer required, subject to applicable legal retention obligations.
In certain circumstances, you may request that processing of your data be temporarily restricted while a data-related dispute is resolved.
You have the right to object to the processing of your data for direct marketing purposes. Unsubscribe from promotional communications at any time.
You may request your data in a machine-readable format for transfer to another service provider should you close your account.
We don't just make promises — we take concrete steps to protect every piece of information you entrust to us.
All data in transit is protected with 256-bit SSL encryption — the same standard used by major Malaysian banks. Data stored in our databases is also encrypted using AES-256.
Samamenag operates in full compliance with Malaysia's Personal Data Protection Act 2010. We have a dedicated Data Protection Officer to ensure ongoing compliance.
Samamenag's security infrastructure is tested by independent security experts on a regular basis. Identified vulnerabilities are remediated promptly before they can be exploited.
Your data is accessible only to Samamenag staff who genuinely require access to carry out their duties. All access is logged and monitored for full accountability.
In the event of any data breach that may affect you, Samamenag will notify you within 72 hours in line with industry best practices.
When your data is no longer needed, it is deleted using methods that ensure it cannot be recovered by any party.
With our commitment to your data protection and privacy, you can enjoy all games on Samamenag with peace of mind and confidence. Register an account today and start a safe gaming experience.